Best Buy
My Role
As a UX designer on Best Buy's Multi-Channel Order (MCO) fulfillment teams, I created UX solutions and deliverables for enterprise and consumer digital products in a fast-paced, Agile work environment. My work has improved applications in the areas of order management, order history, order pickup, backroom, and others.
On a day-to-day basis, I worked closely with product owners and engineers to ensure that every design solution met both end-user and business needs and was easy to use. I also regularly collaborated with UX researchers, writers, and other designers to understand the end-users and create better experiences.
Some skills and methods I’ve used include:
Wireframing with Sketch and Figma
Prototyping with Figma, InVision, and Axure RP
Stakeholder interviews
Information architecture
Design reviews with stakeholders and internal UX team
Heuristic evaluation
Competitive audit
User journey mapping
Affinity diagramming
Co-facilitating stakeholder workshops
***Due to the sensitive and confident nature of my projects, I’m unable to showcase them here. However, feel free to ask me about my design process and experiences!